Terms of Use
Effective Date: June 2025
www.paolaxhuli.com

This website (www.paolaxhuli.com) and any content, courses, memberships, or products available herein (collectively, “Site” and “Content”) are owned and operated by Paola Xhuli (“we,” “us,” or “our”).

By accessing or using this Site, purchasing any product, enrolling in any membership, or engaging with any Content, you (“you” or “your”) agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, do not use this Site.

1. Scope of Use

The Content and products offered on this Site include, but are not limited to:

  • Self-paced programs

  • Masterclasses

  • Digital guides

  • Community memberships

  • 1:1 coaching services (e.g., Deep Dive Sessions, 6-Month Transformation Program)

  • General content (e.g., blog posts, articles, emails, downloads)

Note: Private coaching services are governed by a separate Coaching Agreement. However, by purchasing any coaching service, you agree to these Terms, including provisions regarding refunds, scheduling, and conduct—even if the separate agreement is not yet signed.

2. Intellectual Property

All Content is the exclusive intellectual property of Paola Xhuli and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Content for personal, non-commercial use only.

You may not copy, reproduce, modify, share, resell, sublicense, exploit, or distribute any Content without our express written consent.

3. Purchases & Payment

All purchases are processed via a third-party payment processor. You agree to provide accurate and current payment and contact information at checkout.

If you select a payment plan, you authorize recurring charges to your chosen payment method as outlined at the time of purchase. You are responsible for completing all payments, even if your access is suspended or revoked due to failed payments or policy violations.

4. Membership Access & Billing

The Premium Community is a recurring monthly subscription that renews automatically unless canceled before the next billing date.

You may cancel at any time through your account dashboard. Upon cancellation, you will retain access until the end of your billing cycle. No partial refunds, credits, or prorated billing will be issued.

We reserve the right to modify pricing, access terms, or membership offerings at any time with notice.

5. Refund Policy

All sales are final. Due to the digital and educational nature of our products and services, no refunds will be issued for any of the following:

  • Self-paced programs

  • Masterclasses

  • Digital guides

  • Premium Community memberships

  • 1:1 coaching services

If a refund is granted at our sole discretion under exceptional circumstances, a minimum administrative fee of $100 will be deducted.

6. Live Sessions & Rescheduling

We reserve the right to reschedule live events (including coaching calls, Q&A calls, or workshops) for illness, emergencies, or other unforeseen events. If rescheduling is due to vacation or planned time off, advance notice will be provided via email or community announcements.

7. Community Conduct

You agree to participate respectfully in any discussion areas, chat groups, or communities hosted on or connected to this Site.

We reserve the right to remove any participant—without refund—for disruptive, disrespectful, or harmful behavior, including but not limited to:

  • Harassment or spam

  • Discrimination or hate speech

  • Sharing false or unverified medical claims

  • Commercial solicitation or unauthorized promotions

8. Educational Use Only – No Medical Advice

All Content is for educational and informational purposes only. It is not intended as medical advice and does not establish a provider-patient relationship.

You should always consult a licensed healthcare provider before making any health-related decisions, including changes to medication, supplements, diet, or treatment protocols.

We make no guarantees regarding outcomes or results from the use of any information provided.

9. Affiliate Disclosure

Some content may contain affiliate links to third-party products or services. We may earn a commission at no additional cost to you. We only recommend tools or services we genuinely believe are valuable to our audience.

10. Prohibited Uses

You agree not to:

  • Share your login credentials or purchased materials with others

  • Use the Content for commercial purposes or derivative works

  • Reverse engineer or attempt to access backend systems

  • Harass, abuse, or violate the rights of others

  • Circumvent security or copy-protection mechanisms

  • Use our brand, likeness, or content without permission

Violation of any of the above may result in account termination and legal action.

11. Limitation of Liability

Your use of this Site and all Content is at your own risk. All products and services are provided “as is” without warranties of any kind.

To the fullest extent permitted by law, we disclaim all liability for any loss, injury, claim, or damages arising from your use of this Site or reliance on its Content, whether direct, indirect, incidental, or consequential.

12. Termination

We reserve the right to deny, suspend, or terminate access to any user who violates these Terms or any applicable policies, without notice or refund.

13. Changes to Terms

We may update these Terms at any time. Updates take effect upon posting. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

For ongoing subscriptions, we will provide reasonable notice before material changes go into effect.

14. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States. Any disputes shall be resolved in the appropriate state or federal courts located in New Jersey.

15. 1:1 Coaching Services – Terms of Sale

By purchasing a 1:1 coaching service, you agree to the following:

  • Your first session must be scheduled and completed within 60 days of purchase, unless a written extension is granted. This applies to all coaching services, including single-session offerings (e.g., Deep Dive) and multi-session programs (e.g., 6-Month Transformation).

  • Failure to complete your intake form, respond to our outreach, or schedule within 60 days will result in forfeiture without refund.

  • By proceeding with your purchase after being provided access to the Coaching Agreement, you agree to the terms outlined in that agreement — even if a signed copy has not yet been returned.

  • Refund requests, if granted under rare circumstances, are subject to a $100 administrative fee.

16. Contact

If you have questions about these Terms, email: [email protected]